Planning and Managing Strategic Information Systems Project: A Case study on IS quality process in ABC

This paper presents a case study carried out in one organization called ABC (name disguised) on how ABC has understood the concept of IS quality and its implementation in practice. Information System (IS) quality is one of the critical success factors in any IS project. IS quality is a multiple dimensional construct and there is no single universally accepted definition for it yet. This research defines three dimensions of IS quality that are crucial for the successful implementation of an IS project, and they are business quality, technical quality and the use. Many organizations are realizing that these three dimensions of IS quality are needed in order to ensure the success of the IS project. The existing problem, which has not been fully explored in practice, is how to implement these three dimensions of IS quality in an IS project. The applied research method in this study is an interpretive case study. An IS project was studied in one organization. Data materials were collected through personal interviews of 13 managers and a questionnaire survey from 45 end users of the information system project under study. The analysis of the survey responses led to another personal interview of ten end users. One of the major results of the data analysis was that for a successful implementation of an IS project it is important that the technical and user dimensions of quality are in line with the business dimension of the IS project. The organizational IS success is highly connected to the degree to which the business quality is satisfied, and the technical and user dimensions of quality will only contribute toward the organizational dimension of IS success if, and only if, they are in line with the business quality.